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Artisans Out of Stock?

Discussion in 'Product Questions and Reviews' started by idversus, Dec 7, 2012.

  1. Artisans Playing Cards and Artisans Collector's Sets ordered on Black Friday which did not arrive yet. I've contacted the T11 support and below is their response. Artisans seem to be out of stock, yet you can still purchase on the website. Anyone here that ordered and received their Artisans? Thank you


    Lyle (theory11 support)
    Dec 06 18:24 (EST)

    Hello!

    Thanks for contacting us! Due to a combination of factors, including the Thanksgiving holiday, the extremely high volume of sales on the Black Friday weekend, and an unexpected glitch at the US Playing Card Company, we are currently out of stock of our Artisan playing cards. The status in your account indicates that the order was sent to our warehouse for shipping, however due to these issues, we have been unable to meet our typical one business day shipping time. Rest assured that we are working as quickly as possible to get your decks to you! You will have a shipment notification with tracking information sent to you via e-mail as soon as your order leaves our warehouse.

    We are extremely sorry for this unusual delay. Let us know if you have any other questions.

    Have a great day!

    / Lyle
    / www.theory11.com
    / www.facebook.com/theory11
     
  2. j.bayme

    j.bayme ceo / theory11 Staff Member

    Hey Idversus,

    We had an unexpected glitch at USPC that set things back a few days, but we're expecting a shipment of Artisans in warehouse today and Monday, and our warehouse will be working around the clock to ship all Artisan orders (in the order they were received). As quickly as possible!

    USPC has been extraordinary, with a team focused on assembling Artisans by hand all week. We're expecting a series of large shipments in the days ahead, and as soon as they enter our warehouse, they will be out the door and on the way to you!

    Of course, we will keep everyone updated via Twitter, Facebook, and email. In the interim, there is a note on the product page to please allow extra time for Artisans to ship. Sincere apologies for the delay, but I promise they are well worth the wait! Absolutely breathtaking.
     

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