Unlike every other magic site, every product on theory11 is produced 100% in-house by our team. If you’re looking for third-party products, there aren’t any. Because of that, we’re especially proud to stand behind everything we sell on theory11, 100%.

All OPENED orders may be returned within 15 days of delivery.
All UNOPENED orders may be returned within 30 days of delivery.

In order to be categorized as an Unopened Order, the product must be in its original condition, with shrink-wrap seal, if applicable. Opened Orders are defined as products that have been opened but are still in perfect, working condition.

Did your order arrive damaged or defective? Don’t worry—contact us and we’ll replace it.

If you would like to inquire about returning an item, or exchanging an item that may have arrived damaged, do not hesitate to use our 24 hour Support System. We’re here to help.

After you receive a Return Authorization Number from a theory11 support representative, your order will be refunded (minus shipping charges) as soon as it arrives in our main office.

NOTE: As downloadable items cannot physically be returned, we cannot permit refunds or exchanges on download purchases.

If you have any questions regarding our Return Policy, check out our FAQ. Still can't find an answer to your question? Submit a Support Ticket. All tickets are answered within 12 (business) hours.

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