/**/JSON_CALLBACK({"qa":[{"id":1,"topic":"general","slug":"how-to-manage-account","question":"How do I create or log into my account?","answer":"\u003Cp\u003EHead to \u003Ca href=\u0022https:\/\/www.theory11.com\/account\u0022\u003Ehttps:\/\/www.theory11.com\/account\u003C\/a\u003E. If you have an account you can log in right there with your username and password. If you don\u2019t have an account, click on \u201cCreate an Account\u201d to get started!\u003C\/p\u003E","views":0},{"id":2,"topic":"general","slug":"ways-to-contact-us","question":"How do I contact theory11?","answer":"\u003Cp\u003EHead to \u003Ca href=\u0022https:\/\/www.theory11.com\/support\/contact-us\u0022\u003Ehttps:\/\/www.theory11.com\/support\/contact-us\u003C\/a\u003E and click on \u201cContact Us\u201d to submit a support ticket. This is the easiest way to reach us! If you\u0027d prefer to reach us by phone, you can call us toll free at 800.511.9484. You can also send smoke signals, morse code, or messages in bottles. \u003C\/p\u003E\n\u003Cp\u003EWe answer all support tickets within one business day, and smoke signals when the weather is clear.\u003C\/p\u003E","views":0},{"id":3,"topic":"general","slug":"theory11-redesign-2016","question":"Why does theory11 look different?","answer":"\u003Cp\u003Etheory11 launched a new website in February 2016. The original theory11 website went live in August of 2007, and this third major overhaul was just launched. Click around to check out all of the new features - and be sure to let us know what you think!\u003C\/p\u003E","views":3},{"id":4,"topic":"store","slug":"question-about-existing-order","question":"I have a question about an existing order. I need help!","answer":"\u003Cp\u003EWe are here around the clock to help you - don\u0027t worry. If you have any questions on an order already placed, or an order you would LIKE to place, give us a buzz and we can make sure things are resolved.\u003C\/p\u003E\n\u003Cp\u003EYou can contact us day or night by submitting a support ticket on our Support page - or toll free via phone at 800.511.9484. We answer all support tickets within one business day.\u003C\/p\u003E","views":0},{"id":5,"topic":"general","slug":"wheres-my-order","question":"Where\u0027s my order?","answer":"\u003Cp\u003EAll orders placed on theory11 will immediately be assigned a unique Order ID number. This number is the internal identifier for YOUR order. Armed with that number, you will know when your order is processed and when it is shipped. We send shipping confirmation emails once your order leaves our warehouse, and you can also check the status of your order by logging into your account at \u003Ca href=\u0022https:\/\/www.theory11.com\/account\/orders\u0022\u003Ehttps:\/\/www.theory11.com\/account\/orders\u003C\/a\u003E.\u003C\/p\u003E\u003Cp\u003ESome shipping options (such as UPS Ground or USPS Priority) are trackable and are assigned a tracking number from the shipping carrier. Whenever applicable, that tracking number will be sent to you via email. Note that sometimes, a tracking number may not tell EXACTLY where your order is (only that it is \u0022en route\u0022). First Class Mail International does NOT provide location specific tracking information once the package leaves the USA.\u003C\/p\u003E","views":2},{"id":6,"topic":"store","slug":"missing-incorrect-item","question":"I am missing an item, or I received an incorrect item.","answer":"\u003Cp\u003EDon\u0027t worry. Submit a support ticket at \u003Ca href=\u0022https:\/\/www.theory11.com\/support\/contact-us\u0022\u003Ehttps:\/\/www.theory11.com\/support\/contact-us\u003C\/a\u003E. We\u0027ll make sure you receive the correct products as soon as possible.\u003C\/p\u003E","views":0},{"id":7,"topic":"store","slug":"damaged-shipment","question":"My order arrived damaged. What do I do?","answer":"\u003Cp\u003EWe want you to end up with your items in perfect condition. If they don\u2019t arrive that way, let us know at \u003Ca href=\u0022https:\/\/www.theory11.com\/support\/contact-us\u0022\u003Ehttps:\/\/www.theory11.com\/support\/contact-us\u003C\/a\u003E. We may ask for photos so we can see what happened, but we will sort things out for you.\u003C\/p\u003E","views":0},{"id":8,"topic":"store","slug":"return-an-item","question":"What is theory11\u0027s return policy?","answer":"\u003Cp\u003EPhysically shipped items can be returned in the original packaging within 15 days when opened or within 30 days when unopened. Just contact us at \u003Ca href=\u0022https:\/\/www.theory11.com\/support\/contact-us\u0022\u003Ehttps:\/\/www.theory11.com\/support\/contact-us\u003C\/a\u003E and we will walk you through the process.\u003C\/p\u003E\n\u003Cp\u003EBecause  Download or Streaming video purchases cannot physically be returned, we cannot permit refunds or exchanges on download purchases.\u003C\/p\u003E\n","views":4},{"id":9,"topic":"store","slug":"available-shipping-methods","question":"What shipping methods are available?","answer":"\u003Cp\u003EWe offer various shipping options from the US Postal Service (USPS) and from UPS. To find out the cost of each, simply add the items you would like to your shopping cart, and begin the checkout process. After you enter your address you will see your available shipping options and the cost for each.\u003C\/p\u003E","views":0},{"id":10,"topic":"store","slug":"shipping-speed","question":"How long will my order take to arrive?","answer":"\u003Cp\u003EMost orders ship the next business day. If I place an order on Monday using Priority Mail 2-Day shipping, my order will likely ship on Tuesday and then be delivered on Thursday, two business days later. Exactly how long your order takes to be delivered once it ships depends on the ship method you choose.\u003C\/p\u003E\n\n\u003Cp\u003EOur warehouse is closed on weekends and on some holidays. We will try to ship your order  placed during these time period on the next business day. During the holidays, after a busy weekend, or after a major release event it may take longer than one business day to ship an order due to a large volume of orders. Rest assured, we will ship your order as soon as possible\u003C\/p\u003E","views":0},{"id":11,"topic":"Store","slug":"how-secure-is-theory11","question":"How secure is theory11?","answer":"\u003Cdiv\u003EYour online security is our FIRST priority. theory11.com has been selling online for over eight years. We follow all best-practice security standards and ensure all purchases take place over a 2048-bit encrypted SSL (secure socket layer) connection.\u003C\/div\u003E\u003Cdiv\u003ENo credit card information is stored on our servers at any time!\u003C\/div\u003E","views":0},{"id":12,"topic":"store","slug":"order-by-phone","question":"Can I order via phone?","answer":"\u003Cp\u003EAlthough we recommend ordering online for maximum security, it is possible to place an order via telephone by calling theory11 toll free at 1 (800) 511-9484.\u003C\/p\u003E","views":0},{"id":13,"topic":"store","slug":"payment-methods","question":"What payment methods are available?","answer":"\u003Cp\u003EWe accept all major credit and debit cards (Visa, Mastercard, Discover, American Express) and PayPal. We also accept money orders.\u003C\/p\u003E\n\u003Cp\u003EGift cards that have a major credit card company symbol on them are also accepted, you will just need to set up the billing address on that card before ordering. \u003C\/p\u003E","views":1},{"id":14,"topic":"store","slug":"international-orders","question":"How are international orders marked? What about VAT and other taxes?","answer":"\u003Cp\u003EInternational orders are marked as \u0022magic supplies\u0022 to keep taxes off your back. VAT may still apply in many countries, so be sure to check your local importation regulations.\u003C\/p\u003E\n\n\u003Cp\u003EFor example orders shipped to the U.K. are subject to a Value Added Tax, which is out of our control. Every order is marked with the actual dollar value. For legal reason, false values cannot be substituted. You are responsible for paying any taxes and fees charged when your order is imported.\u003C\/p\u003E","views":0},{"id":15,"topic":"store","slug":"gimmick-refills","question":"Do you offer gimmick refills?","answer":"\u003Cp\u003ESome of the tricks we sell will need refills at some point. Should you need a refill, let us know at \u003Ca href=\u0022https:\/\/www.theory11.com\/support\u0022\u003Ehttps:\/\/www.theory11.com\/support\u003C\/a\u003E.If a product has refills available and we can verify your purchase we will enable the refills for purchase in a special section in your account. If you purchased the trick elsewhere, we can still help!\u003C\/p\u003E","views":0},{"id":16,"topic":"store","slug":"dvd-region-information","question":"What region are your DVDs in? Will they play in my DVD player and\/or computer?","answer":"\u003Cp\u003EAll of our DVDs are Region-free, and should be compatible with most (if not all) DVD players and computer systems.\u003C\/p\u003E\n","views":0},{"id":17,"topic":"store","slug":"about-download-streaming-videos","question":"How do I watch my Download or Streaming videos?","answer":"\u003Cp\u003EThe easiest way to download your video will be to log into your account at \u003Ca href=\u0022https:\/\/store.theory11.com\/account\/login\u0022\u003Ehttps:\/\/store.theory11.com\/account\/login\u003C\/a\u003E. Once you are logged in, click on the \u0022Videos\u0022 button. Click on the video you would like to view. To the left you will see a button to either \u0022Watch Now\u0022 (streaming, if available for your video) or \u0022Download\u0022 (save to your computer). \u003C\/p\u003E\n\u003Cp\u003EIf you see the \u0022Watch Now\u0022 option, you will also find a download link below the Watch Now button if you prefer to save this to your computer. If the video tries to play in the browser, you may need to additionally right click on the download link and go to \u0022File \u003E Save As\u0022 in the browser menu to download the video to your desktop.\u003C\/p\u003E","views":6},{"id":18,"topic":"store","slug":"about-download-devices","question":"Can I download the video from one computer, but play it on different one?","answer":"\u003Cp\u003EOur files are fully transferable, no silly DRM restrictions. Any standard storage device (USB drive, DVD, external hard drive) can be used to move them from one system to another. Download them at work, then play them on your home computer if so compelled. The choice is yours.\u003C\/p\u003E","views":0},{"id":19,"topic":"store","slug":"download-difficulty-troubleshooting","question":"I am having difficulties playing and viewing the video. What should I do?","answer":"\u003Cp\u003EFirst, make sure the file is unzipped and that you have the latest version of Quicktime. If the file refuses to play correctly in Quicktime, download it again as you most likely didn\u0027t complete it the first time, or it\u0027s simply corrupted.\u003C\/p\u003E\n\u003Cp\u003EStill doesn\u0027t play in Quicktime? You may need to grab the VLC player which can play anything from .mov files to 007 for N64 (we wish). Contact us if the issues continue and we\u0027ll get it working for you.\u003C\/p\u003E\n","views":0},{"id":20,"topic":"store","slug":"accessing-zip-files","question":"If my download is a ZIP file, how do I unzip the video from it?","answer":"\u003Cp\u003EAfter completing your download locate the file and double click on it. Your extraction software should automatically recognize it as needing to be unzipped. If your software doesn\u0027t automatically unzip it then launch your extraction program, manually locate the file, and open it within that program for unzipping.\u003C\/p\u003E\n\n\u003Cp\u003EThe two programs we recommend for this process are; StuffIt for Mac, or WinZip for PC. As always if you run into any issues contact us for help.\u003C\/p\u003E","views":0},{"id":21,"topic":"store","slug":"zip-file-errors","question":"What should I do if I receive an error message while trying to unzip the video from the ZIP file?","answer":"\u003Cp\u003EThis typically means your file did not 100% download. Delete that old file and then attempt download again. Be sure to select \u0022Save as\u0022 and not \u0022Open with\u0022 if prompted during the start of the downloading process. Contact us if you need a few more download attempts.\u003C\/p\u003E","views":0},{"id":22,"topic":"store","slug":"device-compatibility","question":"Are my videos playable on my Mac \/ PC \/ iPhone \/ iPad \/ Android device?","answer":"\u003Cp\u003EYes! Our videos are designed to be played on any device. They play the easiest on PC or Mac using Quicktime or VLC media players. \u003C\/p\u003E\n\u003Cp\u003EOn mobile devices our videos should stream just fine. If you want to download our videos to your mobile device you may need to download a different media player app to view those videos. \u003C\/p\u003E","views":0},{"id":23,"topic":"general","slug":"marketplace-artist","question":"How do I become an artist in The Marketplace?","answer":"\u003Cp\u003ETo become a Marketplace artist and start selling your effects on theory11, you must first \u003Ca href=\u0022https:\/\/store.theory11.com\/account\/login\u0022\u003Elogin or create a theory11 account\u003C\/a\u003E. Then \u003Ca href=\u0022https:\/\/www.theory11.com\/marketplace\/join\u0022\u003EJoin the Marketplace\u003C\/a\u003E to begin the Artist signup process.\u003C\/p\u003E","views":5}],"cached":true});