Thanks for posting that ThisTwoGoesTo22. This is precisely the thing I was referring to - Luke selling "limited edition" manuscripts for several hundred dollars, before releasing the rights to sell them for $20 or $30. He's been called out on it in numerous places, and I think that it's just generally ethically unacceptable to do so. His chosen course of action appears to say a lot about his character.
I think there have two important complaints on different levels raised here:
1) Firstly, there are the complaints of individuals who have apparently been scammed by Luke. Although Luke should be given a reprieve, in my opinion, for addressing this, I think that what appears to be systematic failings on his part still raise questions. This does not appear to be a mistake made in the heat of the moment - given the extensive reports of complaints. It's not a one-off thing, it's not one person Luke forgot about, it's a lot of people, and that's the issue. Which brings me to...
2) Secondly, the bigger issue in my opinion, which has not been addressed, is what appears to be an overall sense of bad business ethics and, frankly, illegal activity. The sheer number of reports that arise from questions like this (there are many more pages of such complaints elsewhere) seems to suggest that Luke has engaged in comprehensive dubious selling practices, and there's not an insignificant proportion of people being wronged here. Contrary to what some people have been saying, there's been a large amount of people who have actually claimed that Luke has wronged them. This is not gossip. This is not complaining. And most importantly, this is not unsubstantiated crap. And it's not the occasional person who comes here and bashes T11 - and that can be evidenced through a short search of other forums. It is no longer a matter for benefit of the doubt - it may be for those who have not been alerted to this practice before - but for those who have, it is beyond that. Luke's re-release of limited edition manuscripts at low prices comes under this category, as well as what appears to be a pattern of unsatisfied customers, and disregard and neglect.
Finally, this brings us to one more important point: What T11 should do about it. J.B certainly should be commended for re-opening this thread, and I think it was important that it was done so (although I don't blame the moderators for originally closing this down) to facilitate active and accurate communication between buyers and sellers. Whilst T11 is, at the end of the day, a company, and I don't always agree with their products, policies, or their responses to criticism, it was an important step for J.B to contact Luke for a response, and I certainly think that deserves kudos.
So now the question becomes, if it is apparent that Luke has indeed engaged in widespread unethical behaviour regarding his selling (and it is my personal opinion, from the information I have seen, that this is the case), then what should be done about it? I think it is clear that such individuals, no matter how talented, should not be tolerated. Lybrary.com has been criticised in other forums for being the other party to the act. I have not made up my mind about whether they should be involved - but there are certainly good arguments for doing so. Magic merchants should uphold a certain level of standards in whose material they promote and support. If one would not support magic that is ripped off, and thus unethical, should one support magic from a creator whose material is wonderful, but who acts unethically? For now though I think, T11 has done about all it can, and someone really needs to knock JB out so he can get some sleep. Maybe if Andrei is around...