Hello everyone,
I am writing here in order to get help or advice on the topic of getting Elite Membership Card.
I decided to finally write here because I did not receive proper help from 1) Theory 11 support team, 2) a guy who manages Elite Membership cards, 3) people who are running T11 Instagram account.
The story/ problem is next:
Back in December 2014 I became an Elite Member (currently having over 14k points). Only later I found out that there must be some sort of greeting package for Elite Member that includes the card as well. I don't remember if I contacted about this earlier, but I definitely did in August 2018 which is exactly a year ago. In August I was told that they are aware of that and will check it. I was told that "cards are all custom and made and sent individually and yours is currently in progress". Okay, I was waiting 3 months to be exact. So in October 2018 I contacted them again. I was told that my card was ready and it was already sent and about to be expected in November 2018. Obviously I did not get back then. As I am patient and did not want to be annoying I waited for another 3 months or something like that. In February 2019 I contacted again and was told the same old story "we will research your issue and cards are all custom and made and sent individually". At that moment it honestly became really annoying.
As I was getting really curious of what it is all about I tried to seek help by contacting T11 Instagram account in June 2019. I was told that they will check it personally and resolve an issue. For a month they were silent again. After contacting in July I was told guess what - "cards are all custom and made and sent individually".
Now it is August 2019. Exactly a year when I was told they are researching my issue. 9 - 10 months since "it was ready and sent". And 1 month of T11 instagram ignoring me.
I realize I might be a little bit annoying, but I was not spamming anyone every day. I patiently waited 2-3 months before contacting again. All I was getting is not straight absurd answers and very odd attitude.
I just want to share this story and try to understand what is their attitude is all about and what is the problem. Why can't they straight forward tell me what is going on, because I honestly do not believe that this procedure can take over a year especially when I remind about it every 2-3 months.
Thank you for reading this.
I am writing here in order to get help or advice on the topic of getting Elite Membership Card.
I decided to finally write here because I did not receive proper help from 1) Theory 11 support team, 2) a guy who manages Elite Membership cards, 3) people who are running T11 Instagram account.
The story/ problem is next:
Back in December 2014 I became an Elite Member (currently having over 14k points). Only later I found out that there must be some sort of greeting package for Elite Member that includes the card as well. I don't remember if I contacted about this earlier, but I definitely did in August 2018 which is exactly a year ago. In August I was told that they are aware of that and will check it. I was told that "cards are all custom and made and sent individually and yours is currently in progress". Okay, I was waiting 3 months to be exact. So in October 2018 I contacted them again. I was told that my card was ready and it was already sent and about to be expected in November 2018. Obviously I did not get back then. As I am patient and did not want to be annoying I waited for another 3 months or something like that. In February 2019 I contacted again and was told the same old story "we will research your issue and cards are all custom and made and sent individually". At that moment it honestly became really annoying.
As I was getting really curious of what it is all about I tried to seek help by contacting T11 Instagram account in June 2019. I was told that they will check it personally and resolve an issue. For a month they were silent again. After contacting in July I was told guess what - "cards are all custom and made and sent individually".
Now it is August 2019. Exactly a year when I was told they are researching my issue. 9 - 10 months since "it was ready and sent". And 1 month of T11 instagram ignoring me.
I realize I might be a little bit annoying, but I was not spamming anyone every day. I patiently waited 2-3 months before contacting again. All I was getting is not straight absurd answers and very odd attitude.
I just want to share this story and try to understand what is their attitude is all about and what is the problem. Why can't they straight forward tell me what is going on, because I honestly do not believe that this procedure can take over a year especially when I remind about it every 2-3 months.
Thank you for reading this.