Hey, just yesterday I decided to get some sweet new cards from the Archive using my elite points, but there seems to be a bug with the ordering process.
The thing is that when I've chosen the item, a form popped up to enter the delivery address. It was however automatically filled with details from my first ever order at theory11 (long long time ago). Of course the details are no longer valid so I updated them to the correct address and placed the order.
You can imagine how surprised I was when the email confirmation for the order stated a mixture of the old and new address! Like literally sliced in half, some details were like the auto-filled ones from when the form first popped up and some were the ones that I actually wrote.
Obviously this system error leads to an order placed with an undeliverable address. I noticed that immediately after receiving the confirmation and wrote an email about it, but it's almost 24 hours later and no reply.
Has anyone had similar issues with ordering from the Archive? I am 100% sure I updated all the details to the correct ones before submitting the order, I always triple check such things. The process also seems very simplified with just one form and no confirmation step which is odd for me.
Please look into this issue!
The thing is that when I've chosen the item, a form popped up to enter the delivery address. It was however automatically filled with details from my first ever order at theory11 (long long time ago). Of course the details are no longer valid so I updated them to the correct address and placed the order.
You can imagine how surprised I was when the email confirmation for the order stated a mixture of the old and new address! Like literally sliced in half, some details were like the auto-filled ones from when the form first popped up and some were the ones that I actually wrote.
Obviously this system error leads to an order placed with an undeliverable address. I noticed that immediately after receiving the confirmation and wrote an email about it, but it's almost 24 hours later and no reply.
Has anyone had similar issues with ordering from the Archive? I am 100% sure I updated all the details to the correct ones before submitting the order, I always triple check such things. The process also seems very simplified with just one form and no confirmation step which is odd for me.
Please look into this issue!
