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Yes-- the support team will stick with you until your download is playing perfectly, 101%. Regarding the extraction of the ZIP file, it will not open nor extract unless it has completely download. Thus, if it's not opening, that probably means the file did not fully download. Cheers, JTM

Yes-- the support team will stick with you until your download is playing perfectly, 101%. Regarding the extraction of ZIP files, they will not open nor extract unless they have completely download. Thus, if it's not opening, that probably means the file did not fully download. Cheers, JTM

Hope this helps: Yes-- all you need to play the download is QuickTime Player, or the VLC Media Player. The download time depends on your internet connection, but, according to reviews, on a high speed internet connection (Cable/DSL/FiOs), the download takes about one to two hours, as the...

Hey, For any order or download related issues, simply submit a support ticket directly at http://www.theory11.com/support, and the support team will help you out. Cheers, JTM

Try redownloading and reinstalling a new version of QuickTime Player from http://www.apple.com/quicktime/download/. Often, this solves the problem right off the bat. If reinstalling QuickTime doesn't do the trick, try using the VLC Media Player from http://www.videolan.org/vlc/, which is a...

Hope this helps: Cheers, JTM

Great review. It was a good read-- thanks for posting it. Taken from Wayne Houchin, himself: Cheers, JTM

Thanks for posting an informative review. If you are having trouble watching the video, definitely submit a support ticket, and the support guys will help you out. In addition, you can check out this post, which features some possible solutions. Cheers, JTM

If you're having any trouble purchasing with your card, you can simply call in toll-free at 800.511.9484 (843.556.6042 for international callers). Often, everything is figured out and processed over the phone. Similarly, as Mitchell stated, you could submit a support ticket directly at...

The download for Control does feature "STOP" by Daniel Garcia and an impromptu way to completely stop a borrowed watch, as well as Control, itself, and Randall, himself. However, the DVD features a bit more content on it, such a blooper reel, outtakes, and a full interview with Dexter. If you'd...

Ben, As an alternative to the QuickTime Player, you can use the omnipotent and very slick VLC Media Player from http://www.videolan.org/vlc/, which can play just about any format of any file for any computer for any person. Cheers, JTM

Usually, this means that the ZIP file is incomplete -- it has not download fully and completely. You can try unzipping the file with WinRAR -- which you download here. However, unfortunately, you probably will have to re-download the ZIP file for Control. Furthermore, if there are any issues...

Dave, Try redownloading and reinstalling a new version of QuickTime Player from http://www.apple.com/quicktime/download/. Often, this solves the problem right off the bat. If reinstalling QuickTime doesn't do the trick, try using the VLC Media Player from http://www.videolan.org/vlc/, which is...

I believe Jim was joking-- there is no announcement at 4 or 5:00am to announce the first 500 orders of Control. However, the winner of the Control Contest will be announced this Monday, January 28th at 12:00pm EST. Good luck to all of the participants. Cheers, JTM

Simply submit a support ticket directly at http://www.theory11.com/support, and the support team will take care of you. Cheers, JTM

If there are any questions, issues, or concerns with the download (or with your order), simply submit a support ticket directly at http://www.theory11.com/support. The support team will take care of you. Cheers, JTM

One minute left... and a drumroll please. Cheers, JTM

Maybe it's my Superman-esque vision, but I can just simply identify who is whom, as a few of my friends are twins. I know that it doesn't help, but it's hard to explain. Moreover, there are a couple of threads about how others discern Dan from Dave Buck, and vice versa. If you'd like, you can...

Wayne Houchin mentioned that Control would be priced between $19.95 to $29.95. Therefore, I would assume that the price would be somewhere in that interval. Cheers, JTM

I have a couple of 1-on-1 videos that play perfectly on my MacBook-- to the best of my knowledge, there are no restrictions with the (theory11) downloads. All you need is QuickTime player, which is standard on Macs, or the omnipotent VLC Media Player. You are very welcome. Cheers, JTM