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the offer wasn't important, it was the sentiment that counts.

well, I guess something good came of this.... Huron e-mailed me back this morning and apologized for everything. He also made a VERY generous offer I'd feel guilty taking him up on, so I declined and we agreed that instead of a refund he'd ship the DVD. All is well. I'm a easy man to please. I...

lol, it just smacked me how ironic this was.... :D

lol. totally was thinking the same thing. I also find it pretty funny that a lot of the people who disagreed with me in the beginning changed their mind. Thanks for your newfound support.

Like I said, I too have worked as a CSR, and know the drill. I've dealt with the customers that try to squeeze blood from a stone, and I've dealt with ones who feel legitimately betrayed. I'm not the blood squeezer - I have too much sympathy for a CSR that tries to do his job. We exchanged a...

I love how their excuse for the late release was to optimize customer service. :D Now what's their excuse?

wow...way for them to keep dropping the ball. this is getting ridiculous...yet another part of their workflow that they either didn't test, or didn't plan properly for....smh.... I think this is a lesson for any budding entrepreneurs on how NOT to run a business....

I've emailed them a few times already. I just escalated the paypal claim now. I'm done being nice.

september 1st, still no refund.....

they're not, but I don't see how I'm wrong in this case. I gave them the option to either refund it or cover shipping and they've still done neither. also, I think you'd find it pretty hard to say they were right. They screwed up here, not me. "When you see billboard for a casino and it...

that would have basically been my answer. Everything on that site is very fanboyish, and I had the impression it would get deleted pretty quick. Besides, i figured direct e-mail with an address where he has contacted me before would get the job done - The only reason I made this public is...

yeah, pretty much. they basically took their marketing plan from guys like Eben Pagan (aka David DeAngelo) and Frank Kern - web-based, targeted, hype marketing. "limited quantities" and then more "limited quantity" re-releases. I work in advertising/marketing and I knew that. I was buying...

So you're saying I should just cover this up for them and let no one know about how they treat their customers? You're telling me you've never been on the flipside of this and dealt with poor customer service? Aside from that, like I said earlier - I have made mistakes, everyone has, and they...

first, numbers have NOTHING to do with it. I've seen small operations provide outstanding service and large ones that provide anywhere from great to terrible service. second, if "obviously customer service is gunna suck", then why should they be allowed to say they're delaying the DVDs to...

Again, that's their fault for not checking the site they put up. I've had to eat the cost of my screw-ups at work. Hell, sometimes I'll eat the cost of something that really isn't my fault to keep the customer happy and coming back for more. and furthermore, I still haven't received my...

If they were trying to fix the mistake, I'd have my refund by now...

If you think it's about the 10 bucks you're missing the point. It's not about the 10 bucks. I would have gladly paid it if it was in there when I ordered. Had they said "oh, by the way, shipping is 30 bucks, I'm sure more people would have been pissed. It's the principle behind it. When I screw...

hopefully they won't be selling some white cents tonight, because I'm going to be out of town and nowhere near a computer...

I didn't really want to get into this, but people who were going to pirate the DVD were still not going to buy it. They're still going to wait until it ships to download it or acquire it how they normally would. One bad experience? I'd have to say I let one slide. But this is a whole bunch...

I must say, I'm pretty disappointed. I'm not sure if many of you know, but there's been some rather irritating things going on with the Anaconda DVD sale. For starters, people have been talking about the mass hype marketing, It bugged me a bit, but I let it pass. It looked cool. So as we were...