1-on-1 Problem

Discussion in 'Product Questions and Reviews' started by tomohamano, Dec 16, 2008.

  1. Hey guys, I just bought a couple 1-on-1s and 2 of them failed to download and now I only have 1 more access for them, so I don't want to risk wasting it.
    It said to try to save it to another file or something but I could only save it to my disk.
    Has anyone had the same type of problem before? If so, could you help me?
  2. submit a ticket to customer support.
  3. yes, submit a ticket is the most direct way to solve it. they generally will reset your download limit. i live in thailand, this happens to me a lot, and t11 has always been very helpful on my downloading challenges.
  4. This same thing happened to me on the TNR download; they couldn't do anything about it. They finally resorted to sending me the DVD in the mail. I would've gotten the trick sooner if i'd just bought the DVD. You can't buy a dvd for a 1-on-1, though.
  5. As others mentioned - submit a support ticket complete with your Order ID and we'll get you fixed up.

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