Can't watch the Odyssey tutorial

[zc13]

I just received my odyssey so i got the url and password for the tutorial but when i play the tutorial i only see a picture of a hand with the ring, with the word "odyssey" and "calen morelli" i can hear the audio but cant see the video i am watching on an android phone unfortunately i dont have any computer that i can use

 

[Lyle Borders]

Hello,

Contact our support team at https://www.theory11.com/support and they can check into this for you.

// L

 

[PJ]

I just received my odyssey so i got the url and password for the tutorial but when i play the tutorial i only see a picture of a hand with the ring, with the word "odyssey" and "calen morelli" i can hear the audio but cant see the video i am watching on an android phone unfortunately i dont have any computer that i can use

I had the same problem. You are better off just downloading the video to view instead of streaming it. You can then play it on a video player of your choosing.