Problems after purchase

Discussion in 'The Marketplace' started by Adrian Tugui, Jun 2, 2012.

  1. Hello t11,

    Yesterday I bought the *Visual Coin Across trick and couldn't download it. On Chrome it gave me an error that looked like a piece of html code, on IE9 it just gave me the classic internet error ( not the 404 ). Now when I try to download it it says "File not found (product error, please contact support)". What can I do about this??
  2. yes. it seems downloads aren't working at the moment.

    For myself, I can't seem to download the free Rich Lax contribution :/
  3. Hi!

    I bought ''Shinag'' by Shin Lim yesterday and I had the same problem! I think this problem concerns all downloads. I hope Theory 11 is working to fix this annoying bug.

    Marc-Antoine Denis
  4. Hey guys,

    We're working on this as we speak. Will advise an update within the next few hours.
  5. This should now be resolved - let us know if you experience any further issues with any downloads and we'll get right on it.
  6. I still get the File not found (product error, please contact support). Also, how can I get to the interface where I can download my purchase from the site, rather than by opening the email??
  7. I would really like to get the download I pay'd for. Is there any chance for this to happen?
  8. Hey Ady,

    Very sorry about that! Shoot a message to our support crew at and they'll make sure this is resolved for you ASAP today within 12 business hours, guaranteed. Always here to help!

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