I ordered somthing off of theory11 yesterday and i messed up on the shipping info so i emailed theory11 support and i they still havnt responded.Whats up with that?
theory11 support
- Thread starter lilstunna
- Start date
Do you work after 6PM?
Relax. They may be magicians but they're still human, sometimes. They'll get to you quickly, I'm sure.
Relax. They may be magicians but they're still human, sometimes. They'll get to you quickly, I'm sure.
OH Jeez Wally Im sure they'll call you. You just have to give to shakes and there they are. Try submitting a ticket instead and leave it at that.
lilstunna,
We take all support issues very seriously, and prompt responses from our support crew have been a primary priority for us since launch. Our support team is lightning fast, with all responses sent within 12 business hours, always. Our average response time during business hours is actually within minutes. That said, our team is only in the office during business hours, Mondays through Fridays.
However, I wanted to take the time to make sure this was resolved tonight myself. This issue should now be resolved, and I just sent you an email to make sure everything is good to go. Cheers!
We take all support issues very seriously, and prompt responses from our support crew have been a primary priority for us since launch. Our support team is lightning fast, with all responses sent within 12 business hours, always. Our average response time during business hours is actually within minutes. That said, our team is only in the office during business hours, Mondays through Fridays.
However, I wanted to take the time to make sure this was resolved tonight myself. This issue should now be resolved, and I just sent you an email to make sure everything is good to go. Cheers!
