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Hi Janice, happy to help with this! I checked through our support queue and wasn't able to find any message under your account email, but if you send me a direct message here in the forums (include your original order ID), I'll make sure this is escalated and fully resolved for you today. Happy...

Hey Johannes! I just replied to your message a few moments ago today. This particular message was received by our submissions team inbox, which is not monitored by the same support team that handles our customer service inquiries. So I escalated this to ensure that you are all set and good to...

Hey there, we're always here and happy to help! I checked into this myself today, and it looks like your original message went to our spam folder in our support system. So I grabbed it from there, and we'll ensure this is prioritized for immediate response from our team today! Rest assured that...

Yep! Be sure to check your spam folder to ensure our response didn't go there. If you still don't see anything, let us know and we'll have our support team figure this out and resend to you!

Good luck, everyone!

Hey Gabriel! It looks like our team responded to your support ticket on this today. Note that our support team only operates during business hours, Monday through Friday. So for after-hours support or on weekends, please allow our team a little bit more time and know that we will make sure that...

Hey Gabriel, happy to help with this! Send a quick message to our support team at theory11.com/support and we'll be happy to check into this for you and ensure resolved!

Sooooo excited about these! Yes yes and yes! Shoutout to Blake Vogt on the Vanishing Car. Re: +1 trick, there's a small bonus trick by Blake Vogt in the instructions. Simple and easy to start, knowing that lots of first-time magicians will be seeing these tricks. David Copperfield was in New...

👀 Maybe possibly there's a chance perhaps maybe. 🤫

Checking on this with our team now, and we'll circle back to ensure this is updated or otherwise resolved ASAP!

Our support team is out of office on weekends, but we'll make sure this is all squared away for you tomorrow (Monday)!

🔥

Hey Ramon! We've had an incredible collaboration with our friends at Studio on Fire, and the good news is that is continuing - with the head of SoF (Ben Levitz) joining the team of a new, larger print facility just a few minutes away! Ben continues to personally oversee the majority of all tucks...

Hey Scudzo! I just pinged our team to make sure this gets resolved for you today! Be sure to check your spam folder to make sure our team messages don't go there by mistake, but you should receive a message within the next 48 hours! 👐

Hey Goku! The elite cards are sent via normal mail, so there's unfortunately no detailed tracking, but with the new metal card system, no one will need to wait longer than one month for production (plus time for shipping) - so things will be much faster hereafter!

Love this thread! We are all ears - let us know what you would love to see!

See below list! Absolutely love the way these turned out, with an epic team effort amongst Clark Orr, Brethren Brothers, and Casey Rudd! Jack of Spades: Two-Face (Aaron Eckhart) Jack of Clubs: Penguin (Danny DeVito) Jack of Diamonds: Mr. Freeze (Arnold Schwarzenegger) Jack of Hearts: Robin...

Good luck to all and keep spinning!

Boooooom! Congrats!!!!

Quick update here - our team thinks we identified the cause of that timing bug (with it extending a little beyond 24 hours), and it should be resolved now! If you continue to see ANY issue of the sort today (after double-checking it's been a full 24 hours), let us know by submitting a bug report...