1-on-1 Help

Sep 1, 2007
56
0
It seems as if everytime i go to this section and i want to watch the preview videos, the play button is up in the to left corner. Wen i click play, you hear the voices but the screen stays black. I've tried refreshing the page but now everytime i come to this section, it is like this.

Has this happened to anyone else?
Does anybody know how to fix it?

Thanks
 
Sep 2, 2007
1,693
1
Maybe the problem lies with your web browser -- try Internet Explorer and Firefox, both of which, for me, work well with the 1-on-1 section. Additionally, if it doesn't work, you may want to try Safari.

In addition, make sure that you have the latest version of Adobe Flash Player.

Hopefully this helps.

Cheers,
JTM
 
Last edited by a moderator:
Sep 1, 2007
168
0
The exact same thing always happens to me. It can get really frustrating. It's like flipping a coin, half of the time I can play the videos, the other half I can't.
 
Sep 1, 2007
56
0
thanks for the replies...wen it happened again, i tried lux-ferre's idea of opening a new window and it worked wen i did that.

thanks again
 

j.bayme

ceo / theory11
Team member
Jul 23, 2007
2,848
352
New York City
Very unusual. I forwarded your comments to our dev team to check into. Might be a glitch; not sure. They show up fine on my comp, but we've heard a few reports of issues here and there. Will let you know as soon as we figure it out. Strange.
 
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