Hi There. I'm hoping someone from T11 will see this and offer support. I placed two large orders last week for several card sets and the first order is still marked as processing and the second order is marked as shipped but USPS has not received the item since the label was generated 4 days ago. Can anyone please look into these? I emailed support early yesterday and have not heard back since. I'm seeing that most orders ship next day, but that has not been my experience thus far.
I Have Two Orders Not Shipped For a Week and Support Isn't Responding
- Thread starter MarkS11127
- Start date
Hi there, Thank you for your patience! We responded to your support email. Please let us know if we can help with anything else!
Thank you for the response, but unfortunately my order still hasn't shipped, and it's now officially been two weeks since I placed the order. This is a large order ($350+) and also my first order. This has been a severely disappointing experience, especially since the site didn't note that anything I ordered was backordered or out of stock in any way.
Hi Mark,
I'm so sorry for the continued delay, especially with this being your first order! I completely understand your frustration, and this is certainly not the experience we want you to have.
We've reached out to you directly via email with an update and are doing everything we can to get this resolved as quickly as possible.
Thank you again for your patience and understanding!