Media Section Video Problems

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Most of the times that I try to play videos in the media section, they don't play. (I've tried looking at them in both Internet Explorer and Firefox.) I click the video once to start loading it, but no video length is shown; I see 0:00/0:00. If I click it again, no video plays. Any help with this?
 

jonraiker

vp of development
Team member
Aug 5, 2007
1,330
24
Florida
instagram.com
Sorry to hear you're having some issues. Which browser / OS are you using? Try the following:

- Clear all cache / cookies / offline data.
- Restart the browser.
- Make sure you're browser is fully updated (most recent version).

Let me know via PM if this does the trick. Rest assured, we'll stick with you until the issue is completely resolved.
 
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