Submitting a Ticket - Gimmick Replacement

[Mitchell]

how long does it take for someone to respond to a ticket and if its about a gimmick replacement how long would it take for the replacement to come? thx to any responses

 

[clllllust]

It should take around 12-24 business hours for the staff to respond to your ticket. Meaning they aren't necessarily answered on the weekends.

Depending on the type of shipping you order will determine how quickly you receive your product. Click here.

-RA69

 

[Mitchell]

ok so say they respond on tuesday and i got a digital dissolve replacement with the slowest shipping how long would it take? also would they require me to send them the gimmick i Have? Thx

 

[Deleted member 2755]

Edited I made a dumb error. See post below. I apologize.

-Doug

 

[Close-Up Expert]

I still find it hard to believe I'll have to pay 15 bucks for my Panic gimmick replacement.... Oh well that's business.

-Doug

I thought it was $7.95? $15 is pretty insane...hell, they don't even need to ship it in a box. Just pop it in an envelope with a piece of cardboard and call it a day.

 

[Daugava]

I also heard about 7,95. When I asked the support, they said it was okay. So gimmick + shipping that's all. I took me about 10 hours, then I had the answer. Very good support btw!

 

[clllllust]

I still find it hard to believe I'll have to pay 15 bucks for my Panic gimmick replacement.... Oh well that's business.

-Doug

It should only be $7.95.....I would recommend contacting support again and double checking they have their prices right.

Mitchell it all depends on where you live so send me a pm.

-RA69

 

[CoryOOreo]

Maybe it's $15 with shipping included. That would make sense.

 

[j.bayme]

This is correct - Panic replacement gimmicks are $7.95, not $15. If you do still need a replacement, do not hesitate to contact our support crew to take care of immediately. All support tickets are answered within 12 business hours.

 

[Deleted member 2755]

Other people have told me $10... Sorry I'll change that. However, what about shipping charges? I heard you had to pay the additional 5 dollars for shipping.