theory11 customer support

[TwistedAces]

I was just wondering, how long does it usually take for Theory11 to respone to a ticket? Because i have been waiting for 3 days and still no reply

 

[zatch]

i think it really depends on what your ticket is
i think my ticket was responded to in about 2 days or something
it also probably depends on how many people are submitting tickets at that time

 

[MitchellStafiej]

On average, 12 business hours, but it can vary as I'm sure they are all very busy!

Mitchell

 

[jonraiker]

TwistedAces,

As stated in my PM to you, I didn't see a support ticket in there that has gone unanswered over the last couple days. Certainly, wouldn't take more than 12 business hours to reply to a ticket.

I've been conversing with you via PM and -- as stated -- we'll stick with you until the issue is resolved. Thanks!

[NOTE: I just looked into it and your ticket was -- in fact -- replied to by Bryant on the 18th. I'll shoot you a PM as well.]

 

[KeenanG]

Always check your junk folder in your email to see if there is a reply. The emails are usually sent there.

Keenan