Contest Question on Spins

[JudahMagic]

when I try to use my free spin it says "You have already received a free spin today from (email) and can only enter for free once per day." when i did not. I did get a few spins from purchases but not the free one

 

[wZEnigma]

This is happening to me as well.

 

[hikeeba]

Same here. Sent in a ticket.

 

[Austin24]

Same here don't know what's up

 

[Lyle Borders]

Hey guys!

The clock used for the Free Spins on our Holiday Contest resets 24 hours after your last Free Spin. Until a full 24 hours have passed, you will not be able to use another free spin. Try back later! As always, hit up our support team (support@theory11.com) if you still have trouble with this.

Good luck, and have a great week!

// L

 

[dmn12345]

Free Spins

The only thing i can reccommend guys is to use your free spin before making the purchase i dont know for definite but i think that may be the problem

Sincerely,
Dylan

 

[Austin24]

been over 24 hours for me, still no spin. its cool though they'll work it all out

 

[dmn12345]

They generally do man. Just keep it up. Be patient and everything will work out

 

[Austin24]

I have always had a great experience with the support team. They go above and beyond.

 

[Lyle Borders]

If you guys were having problems spinning again after a 24 hour break, try again. We found a small bug that may have prevented some of you from spinning. Give it another shot!

// L

 

[wZEnigma]

Not working for me, but I can't say about others.

 

[krab]

If you guys were having problems spinning again after a 24 hour break, try again. We found a small bug that may have prevented some of you from spinning. Give it another shot!

// L

I spun lastnight at 10:54pm central. It is telling me I still have 15 hours to wait.

 

[Austin24]

I spun lastnight at 10:54pm central. It is telling me I still have 15 hours to wait.

Mine isn't that long but yeah I have like a 2 hour wait and I spun early yesterday night

 

[JudahMagic]

I did not get my free spin yesterday or today because this message came up: You have already received a free spin within the last 24 hours. Please try again in 23.9 hours.
the time amount was different every time
I contacted support but they did not respond

 

[j.bayme]

I did not get my free spin yesterday or today because this message came up: You have already received a free spin within the last 24 hours. Please try again in 23.9 hours.
the time amount was different every time
I contacted support but they did not respond

Hey YGM7, I believe your support ticket was submitted just an hour ago. Please remain patient and our support crew will make sure you get a response within 12 business hours. Thank you!

 

[strudles]

I think I may know the problem. It seems that, when you redeem a token for a purchased effect (like I did an hour ago), it resets the 24-hour clock to count the spin you got from a purchase as a free spin. For example, I spun at about 11:30 this morning. Immediately after I bought something from the wire, I tried to get another free spin (thinking that is how to redeem my token from a purchase), and it said I needed to wait another 24 hours.

 

[dmn12345]

If you get a spin from buying something do you get your free spin?