HI all,
I have wanted to start my first post here on a happy note but that is not happening and let me tell you why. 2 days ago, I received a package from T11, I was very excited as I was looking forward to hold something that I spent the whole morning waiting to click on...ta daa..the White Centurions.
After spending a few frustrating tries clicking and entering my particulars, I finally got it through, or so I thought..when I excited unwrapped the package..HORRORS! They turned out to be BLACK CENTURIONS! I thought it must be a mistake, and promptly emailed the customer service for help.
Much to my dismay, they insisted on their database i did order the BLACK CENTURIONS and resent my order confirmation. I am very adamant that I did order the WHITE CENTURIONS, as I was not the only guy sitting at my desktop ordering it and confirming it, my girlfriend was there too. We both confirmed it was the right one before confirming the order and sent it.
I was very patient and genuinely thought Theory11 would help, unfortunately, it was not the help I wanted. They offered to refund me, provided I bear the shipping cost myself to send the whole set back to them. I did not think that was fair, as honestly I did order the correct WHITE CENTURIONS that morning.
I suggested if I could sent back all the unopened BLACK CENTURIONS in exchange for the WHITE CENTURIONS, as that is what I wanted and ordered ( obviously, I did not think I could be responsible for any glitches that could happened with the ordering system), sadly, the answer from the customer service is a NO, with reasons citing that the WHITE CENTURIONS is a rare deck.
Now, I know they still have the WHITE CENTURIONS, considering they sold limited decks on the 2 limited window period, yet they refused my suggestion for an exchange. I felt rather upset at this, as this is the first time I ever purchased anything from Theory11 and such incident occur, with the resolution that seems like a penalty to myself. I know, losing a customer over such a matter might not be a big deal to Theory11, and that is a sad day for anyone like me who has been trying to work out ways to make things easier on both sides and ended up on the wrong end of the deal. I hope this will serve as a warning for anyone who might end up having the same issue with me.
Regretfully yours
Ethan
I have wanted to start my first post here on a happy note but that is not happening and let me tell you why. 2 days ago, I received a package from T11, I was very excited as I was looking forward to hold something that I spent the whole morning waiting to click on...ta daa..the White Centurions.
After spending a few frustrating tries clicking and entering my particulars, I finally got it through, or so I thought..when I excited unwrapped the package..HORRORS! They turned out to be BLACK CENTURIONS! I thought it must be a mistake, and promptly emailed the customer service for help.
Much to my dismay, they insisted on their database i did order the BLACK CENTURIONS and resent my order confirmation. I am very adamant that I did order the WHITE CENTURIONS, as I was not the only guy sitting at my desktop ordering it and confirming it, my girlfriend was there too. We both confirmed it was the right one before confirming the order and sent it.
I was very patient and genuinely thought Theory11 would help, unfortunately, it was not the help I wanted. They offered to refund me, provided I bear the shipping cost myself to send the whole set back to them. I did not think that was fair, as honestly I did order the correct WHITE CENTURIONS that morning.
I suggested if I could sent back all the unopened BLACK CENTURIONS in exchange for the WHITE CENTURIONS, as that is what I wanted and ordered ( obviously, I did not think I could be responsible for any glitches that could happened with the ordering system), sadly, the answer from the customer service is a NO, with reasons citing that the WHITE CENTURIONS is a rare deck.
Now, I know they still have the WHITE CENTURIONS, considering they sold limited decks on the 2 limited window period, yet they refused my suggestion for an exchange. I felt rather upset at this, as this is the first time I ever purchased anything from Theory11 and such incident occur, with the resolution that seems like a penalty to myself. I know, losing a customer over such a matter might not be a big deal to Theory11, and that is a sad day for anyone like me who has been trying to work out ways to make things easier on both sides and ended up on the wrong end of the deal. I hope this will serve as a warning for anyone who might end up having the same issue with me.
Regretfully yours
Ethan