shipping problem

Everything I've seen on their site says they ship most orders within one business day. Since it's the holidays, I assumed it would be a bit delayed but within a week. When there weren't any updates within that week, I tried emailing...no response. Is this typical? Will I be getting my shipment...

Is anybody else's Harry Potter Box Set severely delayed? I ordered mine on November 27, 2023 as a Christmas present, and the status is still "Processing." I received an email stating that the box will ship Dec 8th, but it didn't. When I contacted customer service they said it would ship Dec 29th...

Hello everyone, I just got a 100€ gift code for the T11 website and wanted to buy double cross. The problem is that I live in Italy and thus I'm not sure if I have to pay the custom charges for the shipment to Italy. Is there anyone from Italy or another part of the EU who can tell me if the...