Just a quick and hopefully simple question - is there any way for someone in Canada to get in touch with support during a weekend? I sent an email yesterday using the support form, which says that a response is guaranteed within 24 hours, but I have received no reply save the automated email saying my request was received. I just tried calling the 800 number but it can't be called from Canada. I'd be willing to call long distance but no other number is provided. All I want is access to the 1-on-1 I bought and paid for. I downloaded it from work, decided to download it again at home instead of using a USB stick to transfer it, and now I'm locked out because I'm not using the same IP address. Getting an answer on Monday would be pretty useless since by then I'll be back at work and I'll be able to copy the file. I just wanted to finish viewing it this weekend. Any suggestions?