Hey Goku! The elite cards are sent via normal mail, so there's unfortunately no detailed tracking, but with the new metal card system, no one will need to wait longer than one month for production (plus time for shipping) - so things will be much faster hereafter!I think there should be tracking with the elite membership card so that one knows when it's coming
Me too! So excited!I just cracked 10,000 points today! Now comes the wait……
There will definitely be a method to upgrade your card if you have an older one - we're working on that process as we speak!
Definitely! We'll have an upgrade option soon for existing elite members to upgrade your existing card for zero cost, other than shipping. Stay tuned to your inbox in the coming week or two for details, once we get the system setup to make it happen!
Any updates on this upgrade process?Any updates on this Jonathan? I hope I didn't miss the email for the upgrade!
If you have one of the old cards and want to upgrade to the new metal cards (just have to cover shipping), you can now go into the Elite Points section of your account and find the upgrade there if your account did not receive one prior:Any updates on this upgrade process?
Hey Casey,If you have one of the old cards and want to upgrade to the new metal cards (just have to cover shipping), you can now go into the Elite Points section of your account and find the upgrade there if your account did not receive one prior:
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If you have any issues claiming the card, please let us know so we can have this fixed for everyone going forward!
Hey Dave! We have a fix in place that should help solve this issue if you're able to go through the form process again. If not, please shoot our support an email and we can get you sorted ASAP!
All good now, thanks! Just placed it!Hey Dave! We have a fix in place that should help solve this issue if you're able to go through the form process again. If not, please shoot our support an email and we can get you sorted ASAP!
SameFeeling heartbroken. I purchased Box 1 and Box 2 before finding out about earning points. Now my family bought me two puzzles and still no points because they were all bought in stores.