hi I am sure you are aware of Roy Kueppers, the custom coin maker. I just wanted to give a shout that I had a very positive experience with him recently. I had a minor issue and he gave customer service way above and beyond what I would have expected. He really cares about his customers and has great quality custom coins! He has made in me a customer for life with this exceptional, incredible customer service. I am not a friend of Roy's and I am not profiting in any way from this. but I cannot avoid telling others of customer service and quality products that exceed what we would even ask for! He really cares about his customers.