While there is a very real issue in this context something else must be understood and allowances made...
Many well known entertainers hand make these products when they have time on their hands to do so. In fact, most of their market released material comes about as the result of down time with their shows and the need for an income stream. That said, it only makes sense that you may have to wait every once in a while on your orders when dealing direct with a talent resource. I know that Underground Collective has had to endure such growing pains as has OUTLAW but you can't expect someone to cancel their tour just to make sure you are instantly gratified... there was a time (before the internet) it took up to four months to get an order, so be grateful when it comes to the simple things in life.