Support Ticket Problems

[fangzhubin]

Ticket ID: XXX-XXXXXX
Ticket ID: XXX-XXXXXX
It's more than 48hours since I submitted these tickets!!!
BUT NO ONE answer my questions.WHY?

 

[Jack The Magician]

Hello,

All support tickets are answered within 12 business hours (Monday through Friday, 9am to 5pm). However, the support team does try to answer support tickets as swiftly as possible -- even on nights and weekends.

That said, you should being hearing from the support crew soon. Don't worry -- they'll stick with you 'till the end.

Cheers,
JTM