Thanks to theory11...

[Ravi]

Hi there,
just wanted to leave a quick note about what happened to me the last days with my Mac and Theory11.

In august 2008, I had ordered several videos and downloaded them.

Few days ago, my Mac crashed (yes it did and I still do not know why!) and all my video-files were gone.

What to do now?

Spend about a hundred $ for all the old files that I had bought before?

Throw my Mac out of the window? ( I would NEVER do so )

So I contacted the customer service here at Theory11 and told them about my mishap.

I couldn´t believe the email, I got about about a day later:

Although it is about half a year ago now since I had bought these files, they provided me with downloadlinks for all my videos.

So I just want to say thank you to you guys. You do a terrific job. If someone has an unusual problem, you got the unusul solution.

;-)

Thanks so muh for your help,


Ravi

 

[Sinful07]

Impressive. Though it wouldnt be hard to track down which videos you bought, as it will be recorded on their system. But impressive customer service nonetheless!

 

[CaseyC]

Oh wow that's really kind of them. Hopefully this doesn't give anyone any ideas.

 

[Ravi]

Yeah, but my story must have been too good to be invented.



Yes, good customer service could mean that some idio.... might misuse it but hopefully not.

R.

 

[7uPyOuRs]

I have a friend named Ravi. Yes that was completely random and had nothing to do with the topic. Thought I would fill you guys in.