Hello
I placed my order on April 6 I contacted TH11 after 3 days to cancel my order because it's take a long processing time and I don't want to wait, The reply was they cannot cancel my order!!!? Because it's already in progress why I cannot cancel if it will take that long abd still didn't shipped it yet!!! I need to wait for a month to receive the order and refused to take it to go back to TH11, still I cannot understand why you simply cannot cancel my order before shipped it
I placed my order on April 6 I contacted TH11 after 3 days to cancel my order because it's take a long processing time and I don't want to wait, The reply was they cannot cancel my order!!!? Because it's already in progress why I cannot cancel if it will take that long abd still didn't shipped it yet!!! I need to wait for a month to receive the order and refused to take it to go back to TH11, still I cannot understand why you simply cannot cancel my order before shipped it