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Hey ckchromatik, Sorry for the trouble! I'll take a look at your account right now and PM you with my findings. We did have an issue earlier today where points were lagging behind, but it should all be caught up by now. Will figure this out for you ASAP. // Mark

Sorry for the confusion here. Elite points are awarded based on your subtotal (not including shipping) within a minute after completing your order. It looks like the receipt email was giving an estimate based on your grand total, not the subtotal. This is now corrected for any future orders.

Hey William, You can download your Wire purchases from https://store.theory11.com/account by clicking any of the green "Download" buttons on the right side of each order. The Settings page you mentioned is just a basic settings page where you can update your password and email address. It...

Hey Parker, You don't need to fill out tax forms for theory11 to review your tricks, you'll just need to fill them out when your effects are accepted if you want to get paid :P We just fixed the bug that was preventing your name from showing up in search results. Thank you for the heads up...

We're revamping that feature now - in the meantime, feel free to DM me or contact our support team and we can convert your points into a discount code manually for you. Have a great weekend! // Mark

Sorry for the ups and downs recently. You're not a bother :P Just wanted you to be the first to know that it's back online - go spend some points! // Mark

Hey Guys, I've double checked and Wire stats are currently up-to-date. Are you still seeing this? // Mark

Hey Decisive, Sorry for the delay - Archive purchases will be restored by 11:00pm EST today, Sept 18th.

We recently moved to a new system, and are still fixing a few kinks in the account area. Your order history is 100% preserved, and if you need to access something now, but can't find it, we would be happy to restore it manually for you; Just shoot me a PM or drop a note with our support team.

Fixed! Sorry about this guys. We're getting ready to roll out a bunch of updates to the site and counts were still being recorded but not updating on the top charts list.

That's very strange. I'm still trying to see if I can find out what's causing this. For now I would recommend logging out then back in at http://www.theory11.com/account/logout before visiting the Archive. I'm very sorry for the trouble this has given you and will post another udpate once I get...

Hey Arman, Sorry for the confusion! The login button is green and at the top right corner of the page. You may need to close the product lightbox to see it depending on the size of your monitor. (Note taken to improve this)

Sorry about that Lamont. We've fixed the bug that was affecting your account and it should be back to normal now. Please let me know if you encounter anything further with this, and thanks for the heads up!

Thanks for bringing this to our attention, guys! This was a technical issue that is now fixed and charts should now be updating every 5 minutes as usual. Have a great weekend!

Excellent ideas - Improving member profiles on these forums, and across theory11.com, is something we're working on in the near future. We'll definitely take this thread into consideration for profile ideas as we put it together.

Hey Dom, Our max filesize is very high at 5gb, but for slower connections, it's possible that the upload is timing out. 8-9 hours is a very long time for an upload! I would recommend you re-export the video into a smaller format. We recommend Miro Video Converter. It's completely free software...

Your effect is in the review queue. Best of luck! // mark garity lead developer :: theory11

Telmo, I'm sorry your login timed out while you were waiting for your upload. I would be frustrated too if I had to wait that long for a huge file to finish! We're correcting this for future submissions by making login sessions last longer. The good news is we can restore your effect without...

Hahaha, better yet, announce that at some point during the course of the video you will reveal your effect - then seamlessly loop a video of yourself staring at the screen for a couple of hours.

^ This is probably what's happening, sorry for the confusion. We're working on getting all of these under a single account system in the near future. // mark lead developer :: theory11