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Thanks for the heads up! Will fix that momentarily when the rest of the mobile fixes go up.

Hey guys, Mobile doesn't appear to be loading correctly but we are working on it at this very moment! Stay tuned and thanks for any feedback in advance!

Hey Mitch, Sorry about that! It sounds like you are incorrectly receiving the mobile version of the site on your desktop. I've just made some adjustments that should fix this, but can you let me know which part of the site (i.e. forums, store, wire, homepage) this happened in so I can triple...

Thanks for noticing! Plan is for everything to be mobile optimized in the very near future, including forums. We will probably put out a major update for the forums around the same time to simplify, modernize, and add features that tie into other areas of the site. If you guys have any...

Currently only on desktop, sorry. Will get this on mobile very soon! Sorry for the confusion - you actually just need to be logged in and you can do it from the cart page, filled or not. You can make sure you are logged in by visiting https://www.theory11.com/account/login

That's not good! It sounds like your browser isn't loading something correctly. Can you shoot me an email to support@theory11.com with a screenshot and info about what device and browser you are using? Will get this sorted out for you ASAP.

Hey Guys - Thanks for bringing this to our attention and sorry about the error! Looks like it was related to some updates we pushed on Friday, but I've confirmed this is now fixed. You should be able to submit now without any problem. If there's anything else we can do to help, just let us...

Hey there! Spoke with the team, and this has not been coming up as an issue. Unscrewing is indeed done in a clockwise manner, opposite of the typical motion. It's possible that it was screwed on very tightly, and you might just need to twist it a little harder. Don't be afraid to put some...

Hey Ryan, I'm also a size 11.5 according to the size chart and 11.5 ended up working for me. When you printed the size chart, it's possible your printer may have added extra margins and given you the wrong size. Try it on when it arrives, if that's the case, you can always contact our support...

Hey Guys, Thanks for the heads up, we're working on a fix for this right now.

Hey Everyone, Thanks for your patience over the holidays regarding shipping of free gifts won in the 2013 Holiday Contest. Every winner should have received an email by now with further instructions and a link to verify shipping address. Check your inbox, spam folder, and if you think we...

Don't worry, all wins are tracked and we are just starting to distribute the free decks. If you won a deck, look for an email within the next 24 hours! Elite points are awarded instantly if you have an account, or will be awarded within 24 hours after you create a new account.

(via Andrei Jikh)

I don't see a 250pt win on the forum account your logged into, so I'm guessing you may have won at a different email address? Elite points are only received instantly if you have a registered theory11 account at the email address used to get the points - otherwise they will be awarded...

Looks like someone else on your local network (same IP address) is also requesting free spins at the same time as you. Hint: their last name starts with "Fitz" according to our logs. This 1 spin per IP address limit is necessary to prevent abuse because of the large volume of free spins being...

Hey Classic, That can happen if the order was placed under a different email address than your account. Shoot a note to our support team with your order ID or holiday contest link (if it was a free spin) and we can sort this out for you, no problem. Once the contest ends, we're planning on...

Hey Josh, The Elite Points Discount widget has been restored on the cart page. To purchase replacement gimmicks, you must be logged into the account you previously purchased a trick on. An additional gimmick purchase option should be visible on the trick page. For example, if you've...

Hey All, Thanks for your patience on this. You can once again redeem elite points as store credit from the cart page at http://store.theory11.com/cart This now works a little differently than before by allowing you to convert your elite points into a single-use coupon that you can use yourself...

Thanks for the heads up on this IE10 bug - this is now fixed!

Hey Spade57, They're working fine for me on my iPad. Are you having trouble with the instructional videos after purchase, or the preview videos?