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Nothing different! Archive orders ship free, even for international orders. Have a great week! // L

Hey ramgenmagic, Sorry for the delay, I didn't notice your message here! We send your check via the US Postal Service. It will be delivered to you by your country's postal service. This can take anywhere from 7-21 business days. If you don't see it in that timeframe, just let us know and we...

Hey Josh! Drop us a line at support@theory11.com with your Order # and we will check into this for you. We are always happy to help! // L

Hey RizN! Payments for The Wire are sent as a physical check in the mail. Payments are issued on or before the 11th of the month after your account balance reaches $50 or more. For example, if your Wire account balance was $40 on the last day of last month, you will not receive a check during...

Hey everyone! Welcome back to another Saturday Night Contest! This week's contest was inspired by YOU. We absolutely love seeing our cards in photos and videos submitted by you. In fact, yesterday we shared a collage of Rarebit Copper Edition photos taken by all of you. Sometimes, we see...

This ^. itsurboi99 gave a list of requirements that may work for him, but not necessarily for everyone else. I can do several (smooth) one handed cuts, a few different two handed cuts, and several false shuffles, but I feel that I am far from being able to stop calling myself a beginner. I...

Hey Winson L., Items from The Archive are always in their own separate order (that ships free). The rest of your items would be in a separate order that will require a shipping charge. // L

Hey Connor! Great question! Yep, we do ask for order verification occasionally. If you want to be sure, head to https://www.theory11.com/support and drop us a message. Happy to help and very grateful for your support! // L

Hey Lunien! Great questions! Any items you order from The Archive ship for free. Also, any prizes you win in our contests ship for free. You can't pay for shipping on a normal order with a coupon, but you won't need to pay for shipping at all on prizes or Archive items. // L

This is true. The wheel isn't like a physical prize wheel, it has nothing to do with momentum or anything of the sort. The moment you click the "Spin" button your prize is decided, based on the weighted odds we set up. This prize is recorded in our system and then the wheel spins and stops on...

Not true at all. This is completely random. Yes, there are fewer chances to win the bigger prizes (Elite Points and "No Reward" are the most common, but based on a weight we have previously set up your chances of winning are just as good as the next person. There is not one single person on this...

Hey guys! There aren't gone forever, don't worry! We have more Mystery Bottles being made as we speak, along with more of the Mystery Box decks and Lockboxes. We don't know exactly when they will be back in stock, but hopefully soon! // L

A couple things could have happened here, depending on what email address you used: 1. If your email address was already registered BEFORE you won those points, they will be deposited to your account within 24 hours. 2. If you registered your email address AFTER winning those points, they...

Hey guys! itsurboi99 - A bug today caused some hidden information (hiding below several layers of the holiday spinner page) to show up when several parts of that page did not load correctly for some people. This seems to have happened mostly when using the spinner on a mobile device. The...

Hey guys! Every time you earn spins (a daily Free Spin, a purchase) you will be emailed with a UNIQUE link to spin those points. For example, if I get a Free Spin today, and I make two different purchases, I will be sent three separate emails, each with a unique link. One will give me 1 Spin...

Hey guys! New items coming soon! I can't say what just yet, but there are a few really awesome new additions in the works that I think you will enjoy. Check back soon! // L

Hey Mike! Great, perfect feedback. Thank you! We will absolutely use this going forward. Elite Newsletter - I love this idea, and will be putting it into effect come January. I think a quarterly newsletter to Elite Members is a great way to keep you in the loop with theory11. I'm not talking...

Hey Mike! Thanks for reaching out! First and foremost, we did receive your support message, and it was definitely not ignored. We promise response time of 12 business hours or less. Because your message came in late afternoon yesterday, and today is a weekend - our team didn't yet have a chance...

Hey there! There is no such thing at this point in time as a Silver Monarch V2, so keep that in mind. Silver Monarchs were an unlimited deck of cards that was recently discontinued. Because it was not a limited edition deck, there is no real major value increase on the second hand markets. It...

I cannot confirm nor deny that the holiday wheel will be returning this year... Check back soon! // L