No order update

[TomPE]

Hi

I made an order november 28th, asked support for an update two times, but I don't get any feedback whatsoever.

Shipping 5 to 10 business days? Day 13 today and only to guess what's happening with my money...

 

[CaseyRudd]

Hi

I made an order november 28th, asked support for an update two times, but I don't get any feedback whatsoever.

Shipping 5 to 10 business days? Day 13 today and only to guess what's happening with my money...

Hey Tom! It's our highest priority this week to make sure that every order gets out the door rapidly, as we understand the time sensitivity during the holiday season! Our team worked night and day over the weekend to push through thousands of orders that were delayed, and more are going out today if you haven't gotten a shipping confirmation already.

We're all hands on deck this week to ensure that happens, and we're sincerely grateful for your patience as we work quickly to get everything out the door! Know that we're here and always happy to help - feel free to shoot me a message directly anytime at casey@theory11.com with your order number and I'll make sure you get a response ASAP and give you the most up-to-date information, always!