Everything I've seen on their site says they ship most orders within one business day. Since it's the holidays, I assumed it would be a bit delayed but within a week. When there weren't any updates within that week, I tried emailing...no response. Is this typical? Will I be getting my shipment anytime soon? I ordered directly vs. through Amazon to try and support the company but now I'm worried I won't get anything (including a response) and will have to dispute with my credit card company to get money back.