I’m hoping someone here might have advice. I’ve been trying to resolve an issue with a purchase I made from Theory11 on November 10th, and I haven’t had any luck getting in touch with them.
Right after the purchase, I realized I wasn’t logged into my account when I completed it, so the video that came with the item didn’t get added to my library. I used their contact form the same day to ask if they could link it to my account, but I never received a response. I also followed up by email on November 13th and again on November 30th, just in case the first message didn’t go through.
I’ve always had good experiences with Theory 11. I’m just hoping to figure out whether this is a common issue or if there’s another way to reach support. Has anyone else run into something similar?
Right after the purchase, I realized I wasn’t logged into my account when I completed it, so the video that came with the item didn’t get added to my library. I used their contact form the same day to ask if they could link it to my account, but I never received a response. I also followed up by email on November 13th and again on November 30th, just in case the first message didn’t go through.
I’ve always had good experiences with Theory 11. I’m just hoping to figure out whether this is a common issue or if there’s another way to reach support. Has anyone else run into something similar?