New Here... Download Question

[abrown]

I just bought a download and i can not get it to work.... I can hear what he is saying but i cant see him the screen just goes green after the theory11 intro... HELP please.

 

[nicolaspalacios]

that happen becouse u didnt download complete, try again, if not submit a ticket

 

[MitchellStafiej]

If you are having technical problems contact the Theory11 support and submit at ticket.

www.theory11.com/support

They usually respond within 24 business hours. Hope that helps!

Mitchell

 

[Jack The Magician]

Make sure that the file was downloaded correctly -- you may want to download the file again.

In addition, make sure that you have the latest version of Quicktime player -- http://www.apple.com/quicktime/download/ -- and play the file with that. That should fix your problem.

You can also try VLC player, which you can download from http://www.videolan.org/vlc/.

If all else fails, feel free submit a support ticket -- http://www.theory11.com/support -- and the support guys will lend you a hand.

Cheers,
JTM

 

[abrown]

thanks everyone for you help i really appreciate it

 

[vipermagic]

That happened to me and i just burned it on cd and it played great. Try that and if it doesn't http://www.theory11.com/support