Support Ticket - No response?

[Jay Adra]

Hey guys,

Just posting because I submitted a support ticket on the 27th October and didn't hear back. Tried submitting another one on the 2nd of November and still no response (in regards to an order I should have received by now).

Just thought it odd to take this long as I usually receive a response very quickly.


Thanks,
Jay.

 

[RickEverhart]

I don't work in that department but let me see if I can find someone to jump on this. Thanks.

 

[WitchDocIsIn]

Strange. I always hear back within 24 hours.

Double check your spam folder in your e-mail, it may have gotten filtered.

By chance do you have a .net or .aol e-mail?

 

[Lyle Borders]

Hey Jay!

Check your PMs. We will get you fixed up!

// L

 

[TeeDee]

While you're there Lyle, I've had a similar issue which I'd pretty much given up on. Any chance of looking into that for me?

 

[Lyle Borders]

Hey TeeDee!

Sure thing! Just zap me a PM with the details, and I will help you out.

// L

 

[faizpardesi]

I sent an email reply to support o Tuesday, I didn't get an automated message, so I sent another one separately on Wednesday.
Still waiting for a response.
I usually get a reply within 12 hours, checked my junk mail too.

 

[CaseyRudd]

I sent an email reply to support o Tuesday, I didn't get an automated message, so I sent another one separately on Wednesday.
Still waiting for a response.
I usually get a reply within 12 hours, checked my junk mail too.

Hey Faiz,

We apologize for this delay; check your email, you should have received a response immediately this morning.

 

[faizpardesi]

Hey Faiz,

We apologize for this delay; check your email, you should have received a response immediately this morning.

Thank you so very much !
I did.