Support
Our support crew is second to none. We are always here to help.
Where's my order?
All orders placed on theory11 will immediately be assigned a unique Order ID number. This number is the internal identifier for YOUR order. Armed with that number, you will know when your order is processed and when it is shipped. We send shipping confirmation emails once your order leaves our warehouse, and you can also check the status of your order by logging into your account at https://www.theory11.com/account/orders.
Some shipping options (such as UPS, DHL, or USPS Priority) are trackable and are assigned a tracking number from the shipping carrier. Whenever applicable, that tracking number will be sent to you via email. Note that sometimes, a tracking number may not tell EXACTLY where your order is (only that it is "en route"). First Class Mail International does NOT provide location specific tracking information once the package leaves the USA.