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Now Available: BLACK TYCOONS

Produced in collaboration with Steve Cohen at the Waldorf Astoria in New York.More Details

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Win at spin

Discussion in 'General Discussion' started by YazidNaci, Dec 25, 2013.

  1. Hey Theory11 , yesterday I wan a deck of Red JAQK , and I don't receive any message or mail . Is that normal ? Does I have to do something ? I also have a video of it as evidence :) . Thanks and merry Xmas !!
     
  2. j.bayme

    j.bayme ceo / theory11 Staff Member

    Hey Yazid, congrats on that win! It can take up to a full 24 hours for you to receive a confirmation email. But if it's been more than 24 hours, and you still haven't received confirmation, don't worry - our system tracks and verifies all wins in our database. Submit a support ticket at www.theory11.com/support and our team can manually check and verify your prize for you.
     
  3. Okey thanks so lot , i do what you say :) Thanks and happy Xmas ^^
     
  4. Hey T11! Merry Christmas and thank you for giving us a shot to win things on the wheel. About 2.5 weeks ago I wont a deck of Red JAQK and I still haven't received a confirmation email. I emailed Support and was informed items are shipped out on a weekly basis and I should have gotten a notification by now but still nothing yet. Just checking to see if I need to follow up.

    Thanks!
     

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