theory11 — Magic Tricks & the World's Finest Playing Cards
Regarding support - I'd put our support team against anyone in any industry. To clarify this 100% - our support is not at all handled by Raiker (our vp interactive) nor myself. Do we chime in on the forums alongside our artists as much as we possibly can? Absolutely. Regardless of their position in this company, we prioritize our members first. If that means I have to chime in on the forums at 4:00 in the morning on a Saturday when I know our support team (and everyone else's) is out of the office - we will always do our best to go above and beyond. The real kudos here goes to Bryant, who leads our support team and has since the very first day we launched.
When I first bought guardians, I thought they were printed off-center (well, the were slightly, but it was intentional to create a subtle 1-way back), so I complained and they sent me a replacement deck, free of charge.
Really?.... that says a lot... i got a few decks i ordered from E on friday and the white deck is misaligned, so i contacted E's support and they decided i should PROVE they're not right...... to me that is a pathetic excuse for customer service, what makes it worse is i bought 13 decks so it's hardly like i'm trying it on to see if i can get another.... anyway not pleased
Really?.... that says a lot... i got a few decks i ordered from E on friday and the white deck is misaligned, so i contacted E's support and they decided i should PROVE they're not right...... to me that is a pathetic excuse for customer service, what makes it worse is i bought 13 decks so it's hardly like i'm trying it on to see if i can get another.... anyway not pleased
Its tough but I'd probably say Ellusionist in terms of cardistry because they offer more variety in their XCM section. Other than Theory11 which only has 2 dvds on cardistry.
Overall Ellusionist has more variety in everything compared to Theory11.