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Hey Victor, have no fear, we'll make sure this is resolved for you pronto. The best way to get in touch with our support team is online at www.theory11.com/support - submit a ticket there with all of the details, and our team will be in touch within 12 business hours, Monday through Friday, with...

You are correct - Lifetime Points are how many points you have accrued in total, regardless of how many you have used or spent.

Hey Petey, as Will mentioned, this is likely something specific to your credit or debit card, so you'll want to call and chat with your bank first to see if they can tell you why the charge wasn't going through. If you're still unable to do so, contact our support crew and we'd be happy to help!

Very soon - very soon, actually - we'll be announcing ONE of the largest projects and THE biggest secret of our six year history. Couldn't be more excited about it - months in the making and very close to the finish line as we speak. But for now, it's a mystery.

Congrats, Grant! In addition to using Elite Points towards purchases and rare items in The Archive, Elite Members get the inside scoop on new product releases (with exclusive pics often before release) - and occasionally something awesome and free arrives in the mail!

Happy New Year, everyone!

I could say more, I'd LOVE to say more, but I'll just say this: get The Code. You'll love it, you'll use it - and it will be one of the best purchases you'll make in magic. Ever. I don't leave home without it. The applications taught in the DVD are strong, and they're just the tip of the iceberg.

Hey guys, while everyone is certainly entitled to any opinion on anything, there are a few factual inaccuracies that I wanted to chime in and correct - as some of these inaccuracies were published as facts in this thread - and they're not. Before I go on, please note that I have zero conflict of...

Hey Petey, you should have an email with a link to your free spin. I checked our system, and I show an email out to you about 5 minutes ago with your holiday contest spin - it should be in your inbox as we speak!

Hey jmagica, if you haven't received a confirmation email within 24 hours of your win, contact our support crew and we can try to manually verify your prize in the database (all wins are recorded). Then, we'll make sure it gets sent out ASAP.

White Centurions were never intended for public release - only 1,100 were made. As a result, they don't have a tuck case design - just plain white - and certainly no care was taken in which direction the decks were inserted! But, as the years passed, that imperfection has become part of their...

Hey Yazid, congrats on that win! It can take up to a full 24 hours for you to receive a confirmation email. But if it's been more than 24 hours, and you still haven't received confirmation, don't worry - our system tracks and verifies all wins in our database. Submit a support ticket at...

Hey Zeddqt, please allow up to 12 business hours for our support team to review and respond to your message. Rest assured that our team will check into this to make sure it is resolved promptly - expect a response and complete resolution ASAP!

Update! The podcast has been posted! You can listen in now at the link below. In it, Dan talks about what to expect from his upcoming special (airing this Wednesday at 9pm) and shares the inside scoop on his experience as a performer, creator, and consultant for many of the top names in magic...

Definitely NOT normal! Medallions are in stock for immediate shipping, so if nothing else was in your order (nothing backordered), the order absolutely should have shipped out of our warehouse as usual within 24 business hours. Send a message to our support crew at www.theory11.com/support and...

Over the past six years, we have hosted nearly 60 roundtable discussion podcasts, each with a different artist answering your questions, direct and unfiltered. This is an amazing opportunity to gain advice and insight from some of magic's best, most respected, and most successful creators and...

Hey Zedqt, typically all orders leave our warehouse within 24 business hours (so an order placed on a Tuesday would ship that day, or the next day). The only alternations from this schedule are during high traffic shipping days (we do our best!) and if something is backordered - in which case...

Hey Morpheis, you should receive an email shortly after the win with confirmation of your prize and how to redeem it. If you didn't receive that email, send a message to our support crew at www.theory11.com/support and we can manually verify and get you fixed up ASAP!

Hey Trikuxabi, I sent a message to our support crew this morning to check on this for you and let you know ASAP. As always, feel free to submit a message to our support crew anytime for a super fast response!

A new batch of Overstuft gimmicks is in the works as we speak. We don't have a definite ETA on when they'll be back available, but we're pushing to make it happen ASAP!