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Hey daze14dreamer! Send our support team a message (http://www.theory11.com/contact.php) and we will take a look into this for you! Don't worry, we will get things sorted out for you. // L

Our team is deeply saddened by this news. James, also known as SimplyMagic14, was an important and longtime member of the theory11 community. He was always a very positive, helpful member of our forums, constantly trying to reach out and give his tips and advice to anyone with a question. He was...

Hey Luther! It depends on the shipping option you chose. First Class International (the cheapest international ship option for light weight orders) takes between 7 and 21 business days (Monday to Friday, excluding holidays) to arrive. Formula's estimate of 2 weeks is right on the money for the...

You guys are awesome! In what was a VERY, VERY close race, The Code has pulled out in front! The current standings are: The Code by Andy Nyman, 32 Votes Inferno by Josh Jay, 25 Votes Clarity Box by David Regal, 23 Votes If you haven't had a chance to vote already, head on out to the Magic Cafe...

Hey Guys! If you are a frequent visitor of the Magic Cafe, then you already know that they are one of the largest magic forums out there. You will also likely know that most years they get together and vote on the best trick of the year. The tricks that people vote for can come from anywhere...

Yea, IE is a never ending battle. It doesn't tend to work well with most things on theory11 because it simply does not support modern web standards. Our developer spends a disproportionate amount of time trying to reconcile issues with IE. It is a problem that many, many sites face. Newer...

Whoa, weird. Fixed! Typically items that are out of stock move to the "Depleted" section below the rest of the items. I never noticed this (because you had to click though to see it) until now. Good catch! // L

Items from The Archive ship for free! It didn't use to be this way, but now anything you pick up from the Archive will only cost you Elite Points, no paying for shipping. // L

Thanks for the AWESOME review! Glad to know you are loving it. One note, just in case you missed it - Decoy CAN be done in your spectator's hands. On the DVD, if you go to 23:45, Zach shows you how. It takes a little bit of audience management skills, but this is one of the most powerful ways to...

Hey there! Looks like a bug on our end with our shipping notification. Your Medallions shipped out to you the day after you ordered them. Looks like they were delivered to you yesterday after you posted this. Enjoy! As always, like JB said before, if you have any questions about your order...

Hey there! It may be sold out on the website, but we still have some for prizes If you win a Red JAQK for the contest, that is what you will get. Good luck! // L

I can assure you that each Grand Prize is NOT a 1 in 16 chance. The odds of winning a prize are not reflected by the size of the 'piece of pie'. There is only 1 of each Grand Prize, and they are by far the hardest thing to land on. The odds are set in our system, and when you spin your prize is...

Yep! They USED to be the 808, but Bicycle changed the 808s to the new Standard back. The 807's are the same as the old 808's, and they are avaialble to purchase for the companies that care about the difference. // L

Hey Tim! Yes they are! We don't purchase the newer "Standard" box. All of our Bikes are the old "Classic" box that we all remember. This box has the Rider Back design on the back of the tuck case, while the Standard box has the ad on the back. You won't find the new Stanard version here, we...

White Monarchs (gold design on white) were available to the public through several limited release windows. There was never a normal, full fledged sale, but they were available for a short time. The Silver Monarchs (silver design on white) came as a response to people LOVING the White Monarchs...

That is exactly right. The one and only difference between the Pre-Release edition and the 1st Edition is the color of the design on the back of the cards. No difference on the face, tuck case, or seal. // L

The Pre-Release Monarchs are not a part of the contest (we haven't had a single deck in stock since before any of the other Monarchs ever arrived to our warehouse). The White (with gold) Monarchs are limited edition and are a prize on the wheel. If gold is mentioned in any of the prizes it is to...

Hey there! If you win a free deck, the shipping is on us! You won't need to pay for the shipping. Have a great week! // L

If you guys were having problems spinning again after a 24 hour break, try again. We found a small bug that may have prevented some of you from spinning. Give it another shot! // L

Hey guys! The clock used for the Free Spins on our Holiday Contest resets 24 hours after your last Free Spin. Until a full 24 hours have passed, you will not be able to use another free spin. Try back later! As always, hit up our support team (support@theory11.com) if you still have trouble...