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Hey now! This is crossing the line. How DARE you?! // L

Hey there! Our support team responds to all messages we receive within 1 business day. If you don't hear back from us after a day, try again! We will be happy to take a look into this for you. Have a great weekend! // L

Hey Magic swag! We actually don't manufacture Aristocrats, so we can't stop making them! The US Playing Card company produces those cards, and we carry them. As far as we know, there are ZERO plans to discontinue this deck. All rumors from the sounds of it. Great news, as this is one of my...

Rick is spot on. The first is the DVD set. Once you purchase the DVD set, you can order separate gimmick packs for a reduced rate without the DVD. // L

Zap us a message at support@theory11.com letting us know you didn't get a letter and you need the password for the box. We will get things fixed up for you! // L

The sides of the box inside are smooth, sanded wood. The bottom of the box is lined with black felt / velvet. 12 decks fit inside, though there is not much extra room. The box was designed to keep 12 decks safe. // L

If you can't figure it out, contact us at support@theory11.com. We can help! The experience is much more mysterious if you try to figure it out yourself, but we will (reluctantly) let you know the combination if you ask. Good luck! // L

Hey Sam! Send us a quick photo at support@theory11.com. We will get things fixed right up for you! // L

That is correct. Each deck purchased is $1 to 826 National. Since the Mystery Box Lockbox contains 12 decks, that is $12 to 826 National. Great question! // L

Hey shadedjuice! We spoke earlier today in support. Our support team is available to answer questions all the time, and we are about to message you back again. Check your inbox shortly! Whatever confusion is present, we will get it sorted out for you. // L

Hey there! Each cartridge gives you "at least" 100 performances. I have found that I end up getting many, many more than that. I have experienced easily over 200 per cartridge. 100 is simply a good, low number that you should always achieve, no matter how big of puffs you use or how well the...

Hey there! No good! Send us a message at support@theory11.com with your photos. We will help you get things fixed up! // L

Hey Taylor! Send our team a message at support@theory11.com with your Order ID # and we can check on this for you. We did indeed stock out of the Artisans back in December, and we are about to start shipping the latest printing of them now. If your order was affected, you should have had a...

Cerca Trova. // L

Hey guys! Great submissions this week! We had a lot of fun watching each and every one. In the end, we needed to pick one trick that fooled us. Several submissions had us scratching our heads for a moment, but in the end only one trick really left us unsure of how it was done. We have our...

***Update**** This issue has been resolved. You can send us messages from both http://www.theory11.com/contact.php and support@theory11.com like normal. Have a great week! // L

Thanks for letting us know! That page is indeed broken right now, we are looking into it as we speak. In the meantime Adam is correct. Send us an email at support@theory11.com if you run into this again, our support team will get your message there too. Hear from you soon! // L

The race is CLOSE! Right now, The Code is behind by one vote, it keeps changing between 1st and 2nd place. We need your help to get back the lead and keep it! If you have tried out The Code and haven't voted yet, head on over to The Magic Cafe and let them know that The Code was the best trick...

Hey guys! Just a quick update here. The Code is currently in 2nd Place. If you have used The Code yet, you know that it is one of the most versatile and powerful releases this year. Let us help Andy Nyman to win Trick of the Year by getting over to The Cafe and voting! We have until the end of...

Typically each cartridge included with Smoke produces 100+ puffs of smoke. That is a low end estimate, I have experienced more myself. You receive 4 cartridges when you purchase Smoke, meaning you are looking at 400+ 'puffs'. Have a great week! // L