Leave a Message at the Beep...

Oct 29, 2009
971
0
Just around
Details make more of an impression than you know. Things you might think no one notices, can make a big difference.

For instance the way you are dressed and take care of yourself. If you saw a guy come in with a button up shirt, nice clothes, and takes care of himself (white teeth, clean fingernails, ect.), or a guy come in with a Tshirt and ragged looking fingernails, who would give the better impression right away? I can bet you, you would instantly get a better vibe from the first guy. Even if you never judge people by the way they look, you still can't help but get a vibe from the way they look. It's human nature.

So how much more a voicemail?
 

Lyle Borders

Elite Member
Aug 5, 2008
1,604
860
Seattle, WA
www.theory11.com
It's about the psychology of it. Who answers the phone by "Hello?" normally? Your average everyday Joe when he is at home. If I call a business and all I get is "Hello?" I think I have called a home phone until I hear more.

Any professional business will have directives to their associates to answer the phone differently. This includes identifying the business and typically ends in something along the lines of "How can I help you?" or something similar.

You all are magicians. If you can't see the difference and what the difference will do to potential clients, you are blind and need to read up on the basics. This is not set in stone, but is simply common sense. There is a VERY clear but subtle psychological difference here. One, the professional answer, tells the caller that they are going to get what they expect. The other, though it verbally tells the caller nothing, in reality tells the caller psychologically that you are an amateur.

L
 
Sep 1, 2007
723
2
Hey Will, was browsing the forum for some good reading, so naturally I searched your name.

I do remember you calling me a couple weeks ago, and leaving a message lecturing me for about two minutes about this very topic.

What a strange coincidence...
 
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