Support
Our support crew is second to none. We are always here to help.
If my download is a ZIP file, how do I unzip the video from it?
After completing your download locate the file and double click on it. Your extraction software should automatically recognize it as needing to be unzipped. If your software doesn't automatically unzip it then launch your extraction program, manually locate the file, and open it within that program for unzipping.
The two programs we recommend for this process are; StuffIt for Mac, or WinZip for PC. As always if you run into any issues contact us for help.