✨ NEW: AVATAR JIGSAW PUZZLE ✨

Support

Our support crew is second to none. We are always here to help.

SupportStore Questions

Store Questions

I have a question about an existing order. I need help!

I am missing an item, or I received an incorrect item.

My order arrived damaged. What do I do?

What is theory11's return policy?

What shipping methods are available?

How long will my order take to arrive?

Can I order via phone?

What payment methods are available?

How are international orders marked? What about VAT and other taxes?

Do you offer gimmick refills?

What region are your DVDs in? Will they play in my DVD player and/or computer?

How do I watch my digital or streaming videos?

I am having difficulties playing and viewing the video. What should I do?

If my download is a ZIP file, how do I unzip the video from it?

What should I do if I receive an error message while trying to unzip the video from the ZIP file?

Are my videos playable on my Mac / PC / iPhone / iPad / Android device?

Do you ship orders to the UK & EU? If so, how will orders be shipped?

What is Passport Shipping?