Support
Our support crew is second to none. We are always here to help.
What is theory11's return policy?
Physically shipped items in unopened condition can be returned in the original packaging within 15-days of order delivery. Open items that are defective or damaged in transit may be eligible for return; please contact our customer service team here to initiate a return.
Please note that theory11 is not responsible for the return ship cost unless the items are defective or damaged upon arrival.
As soon as we receive the returned order and it is verified to be in perfect condition, a refund will be given as store credit or a refund to the original payment method.
Since downloadable or streaming video purchases cannot physically be returned, we cannot permit refunds or exchanges on download or streaming purchases.
Lost order? For orders to the USA, contact our team within 30 days of purchase for support. For orders outside of the USA, contact our team within 6 weeks of purchase for support.