Theory11, why must you hurt me in this way?

Apr 2, 2014
21
17
Theory 11, I love your playing cards; your team does a great job when it comes to aesthetics. I was quite surprised however when I opened two packs of Medallions playing cards to find that they were not the "Ultra-lux playing cards in deep brown" as you advertise on your page but instead: a dull, pasty grey and black. It's as if they bypassed the final stage in the printing process in which the rich bronze look is added to give them that wonderful Medallion theme. Here are a few pictures to show you the difference between these two that I received and the original look:

11998028_1631623590425425_877910743_n.jpg
11998358_1631623587092092_1177900810_n.jpg
11998538_1631623583758759_1084755108_n.jpg
11999966_1631623597092091_891830402_n.jpg
12022013_1631623580425426_137202783_n.jpg


The written description and even the photographs on your own page match the original bronze design:
6_139cdd8f-2b77-480a-811b-b1045258f32d_1024x1024.jpg


Either these grey Medallion playing cards missed a step in the printing procedure (I haven't been able to find pictures of grey Medallion playing cards anywhere else yet, leading me to think that this could indeed simply be an unusual mistake), or the Medallion design was intentionally changed from bronze to grey. If the former is the case then I understand misprints happen; if the latter is the case, then all I can ask is why? Why would you alter the rich depth of the bronzed sepia to an uninspiring grey? Why would you shift the viewer's impression from "elegant baroque ceiling" to "flat sheet metal"? Surely such alterations were not made just to cut back on the cost of production? In addition, the bronze back design is a much better match to the actual tuck box; I was disappointed to pull grey cards from the amazing gold-foil tuck case, as the dull grey cards themselves didn't seem to measure up to the gold luster of the tuck box (as the previous bronze design had). I am disappointed with these decks, but I have been pleased innumerable times in the past with your designs and customer service; naturally, I am very curious to here your reply on this matter.

Much Thanks,

Alexander
 

Bryant_Tsu

Elite Member
If you've followed the news (expose) they've mentioned that they changed the design colors twice since the original. I believe that since then, they've reverted back to the original, but don't quote me on that.

Also, I'm not a staff member, but I'm sure they'll find this thread. On the other hand, you could send this to support for a guaranteed response.
 

jonraiker

vp of development
Team member
Aug 5, 2007
1,330
24
Florida
instagram.com
Hey Alexander! Just wanted to shed some light on this and clear up any confusion.

We originally changed the color scheme of our Medallion Playing Cards to one that used no gold tones - which resulted in mixed feedback. After some deliberation, we decided to revert back to the original gold / brown color scheme.

It sounds like you received some from the previous batch we had in stock. It's also important to note that other retailers may still be offering the more neutral colored decks, as this change was fairly recent. Feel free to reach out directly with any additional questions / concerns.

Hope this helps!
 
Apr 2, 2014
21
17
Jon,

Thanks for the detailed and prompt reply (on a Sunday no less!); I'm grateful you took the time to lay it out for me.
 
Searching...
{[{ searchResultsCount }]} Results