yea...I got similar issue while downloading the oujogged shift from the 1-on-1 section. If you are not using any download mananger, you would have to restart the whole download again. Try to get a download manager from www.speedbit.com.
For me, both alternatives doesn't work for me, and the Support Team got to reset my download attempts thrice before I successful get my video.
So did i. At first it downloaded only like 10%. At second try, it downloaded 27%, 3rd 53% and at last turn, 4th, it downloaded 100%.
I bought two thing, Shwing and Outjogged hermann shift. Both had same problems.