I'd understand your point if you were the only person the shipping error happened to. I'm certain they would have gladly waived the $10. But it didn't happen to just you, it happened to hundreds of other people too. If word got out they they let you not pay, others would be marching with torches and pitchforks to get their $10 refunded. I work for a major corporation in their customer service and when an error like this happens we don't waive the fee, even it if was our mistake, we would take too much of a loss. We give the customer the option of paying or canceling their order. I certainly don't expect a few guys selling a DVD to waive the shipping fee.
Again, that's their fault for not checking the site they put up. I've had to eat the cost of my screw-ups at work. Hell, sometimes I'll eat the cost of something that really isn't my fault to keep the customer happy and coming back for more.
and furthermore, I still haven't received my refund.
As for it not shipping out until September, I felt like I had been had. I didn't pay the $5 to have it shipped sooner, but I did purchase the DVD download, which I expected to have right away. In the end it really doesn't matter because on september 1st, I'll have my download copy of anaconda and eye cut, without having to wait 2 weeks for the DVD. I'm more happy than ever that I purchased the download copy of anaconda, regardless if I had to wait a little while or not.
Well, you might be happy with it, but it seems like myself and other's weren't - yet no one really mentioned it until I did. I don't think it's too much to ask to tell us that it's shipping september 1st BEFORE I start doing things like entering credit card details. The fact that they waited until the last possible second was rather irritating.