I must say, I'm pretty disappointed. I'm not sure if many of you know, but there's been some rather irritating things going on with the Anaconda DVD sale. For starters, people have been talking about the mass hype marketing, It bugged me a bit, but I let it pass. It looked cool. So as we were all herded onto their little ordering site (note that I said order, and not pre-order), we all entered our details to order the product, and right after we did, were were finally greeted with a page that said, "Shipping in september..." Excuse me? So you just spent all this time marketing the hell out of a product you weren't going to ship right away? I was irritated, but again, I gave it a pass, hoping this would be the last hurdle I'd have to deal with. It's ordered, no big deal....until... A few days later, I get an e-mail from huron stating there was a glitch in the payment system which didn't charge the first few customers shipping and demanded I pay another $10 for shipping. Now I was extremely irritated. So first you let me commit to paying one price, and now you're trying to add on shipping? It's not about the $10. Not even close. It's about the fact that they screwed up and the customer shouldn't have to pay for it. Had that $10 already been in the price, I would have gladly paid it. Keep in mind, I've worked for various companies, I've sold tons of things myself, and I've dealt with a ton of companies (T11 being one of them who was EXTREMELY COURTEOUS, thanks) and the general Modus Operandi is that whomever is at fault pays for the mistake. Clearly they should have tested the site before they made it live, but they didn't. So I e-mailed back explaining that while I understand their situation, that i was already irritated by the first two issues and that since this is their fault that it would be courteous for them to cover it. After some exchanges, all diplomatic, Huron disagreed. Huron also claimed that the shipping date was intentional to better provide better "customer service" (and I use that loosely) and to "avoid piracy". I'm not even going to get into how it does nothing to curb piracy, but you'd figure that they'd at least hold true to their "customer service" promise. Nope.... So Huron asks if I want a refund, and I say "Your call - Refund it or cover the shipping." No response for a week. No refund. I get a broadcast e-mail that the DVDs are sold out. Which had a message about their upcoming reprint after they INITIALLY SAID they were only doing a limited release of the DVD. Oh really? Thanks for the info. [sarcasm] Good to know you have integrity [/sarcasm] So I e-mail Huron and he said he refunded it. I check Paypal, still no refund. Go to Paypal's refund request, request the refund. E-mailed huron, he said he'd look into it. Still nothing. Just thought everyone should know. I tried to be diplomatic about the whole thing, but I think right there they've shown what kind of integrity they have. Personally, I won't be dealing with them ever again, and thought you all should know how they treat their customers - Deception and outright lies.